Returns & Changes

For any product return, please save your invoice or delivery receipt and contact our customer service at the following email address: contact@huggy-store.com

We will provide you with the necessary instructions to fast processing of your request. At Huggy Store, we are committed to guaranteeing your satisfaction and facilitating returns by complying with the withdrawal conditions. Feel free to contact us if you have any additional questions or need help. The Huggy Store's Team

What is the return period offered by Huggy Store?

We offer all our customers a return period of 14 days from the receipt of their products.

Can I change my mind and return a product during the return period?

Yes, you are free to change your mind during the return period without providing a reason.

Am I responsible for the shipping costs in case of return?

The shipping costs in case of return are generally borne by you, unless the return is due to an error on our part or is covered by the legal or conventional guarantee.

How will I receive the refund in case of return?

We promise to refund you the full amount of the returned product(s), as well as initial shipping costs, as soon as possible and no later than 14 days after receiving the returned products. The refund will be made through the payment method initially used in your purchase.

What conditions must I meet for my withdrawal request to be accepted?

In order for us to accept your withdrawal request, the returned products must be in new condition, complete (including all accessories), in their original condition and in their original packaging, ready to be resold. We do not accept returns of incomplete, damaged, deteriorated, stained or soiled products. In addition, products whose original packaging has been damaged beyond its simple opening will not be refunded.